Warranty Guidelines
Thank you for choosing JLI for your hardware needs. We take pride in providing high-quality products backed by our warranty program. This Warranty Guidelines document outlines the terms and conditions of our warranty coverage to ensure a seamless experience for our valued customers.
If the product you’ve purchased in defective within 7 days after purchase, please contact us via email or WhatsApp and we will advise you on the next steps to resolve this issue.
If your purchase is beyond 7 days after purchase, but the manufacturer’s warranty is still valid, you may follow the instructions below to proceed.
The duration of warranties varies from 1 month up to 24 months. Please note the details below:
1. Products with Physical Damage:
Goods that show signs of physical damage, such as cracks, dents, or broken parts, caused by accidents, mishandling, or improper use.
2. Products with Unauthorized Modifications:
Goods that have been tampered with, repaired, or modified by unauthorized personnel, resulting in damage or malfunction.
3. Products with Missing Serial Numbers or Altered Labels:
Goods that have missing or altered serial numbers or labels, making it difficult to verify their authenticity or trace their history.
4. Products with Signs of Improper Installation or Maintenance:
Goods that have been installed, maintained, or operated in a manner inconsistent with the manufacturer’s guidelines or industry standards.
5. Consumable or Expendable Items:
Consumable or expendable items such as batteries, light bulbs, filters, or other parts that are designed to deteriorate or deplete over time with regular use.
6. Software or Firmware Issues:
Issues related to software or firmware, including compatibility, installation, configuration, or user error, which are not caused by a defect in the hardware itself.
7. Damage or Loss Due to External Factors:
Goods that have been damaged or lost due to factors beyond the control of the manufacturer or retailer, such as natural disasters, accidents, or unauthorized repairs.
At JLI, we are committed to providing reliable products and excellent customer service. If you have any questions or require further assistance regarding our warranty program, please reach out to our customer support team as mentioned above.